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Hi @wrkazigmail,

We apologize for the delayed response, we are aware of the poor support performance over the last few weeks and are working hard on getting this back to normal.
Meanwhile, I’m having some developers join and try to help with this emergency situation.  

Logging into customer sites is an extra. This is not part of theme support. Imaging having to log into every customers’s site. Pallavi made that promise, which is why we’re following through with it.

Pallavi is not here today, and I have sent Paresh to urgently help on this product forum.
Thanks for your patience, and please cooperate, so we can help get this resolved for you.

Note: We cannot support perfectly, every plugin out there. Boss has built in support for dozens of plugins, but, we can’t hit them all at once…So, please be patient with this.

And yes, WordCamp Mumbai was happening during the weekend and we had part of our team there.

Best,
—
Tom Chedd.
Owner and Manager, BuddyBoss